Frequently asked questions
Cancellation period:
Participants may cancel their coffee training up to 48 hours before the start time of the training without incurring any penalties. In this instance, a full refund will be provided, or training can be rescheduled. If less than 48 hours notice is given or the participant is a “no show” no rescheduling opportunity or refund will be given.
Exceptions:
We understand that emergencies and unforeseen circumstances may arise. In such cases, participants are encouraged to contact us as soon as possible to discuss their situation. We will consider exceptions to the cancellation policy on a case-by-case basis.
Notification procedure:
To cancel your registration for a coffee training program, please notify us by emailing hello@p9coffee.com.au or by calling 0421 043 921. If emailing, please include your name, the name of the training program, and the date of the training in your cancellation request.
By registering for our coffee training programs, you agree to abide by the terms of this cancellation policy.